Refund policy

Warranty 

The Company warrants its emission conditioning products ("conditioners") and standard exhaust products for twelve months from the day of shipment, against defect or failure due to material or workmanship as determined at the sole discretion of the Company.

Applicable for specific product categories, the above warranty is herein extended or limited, as follows: 

Catalytic mufflers and catalytic exhaust gas purifiers: The Company also guarantees the performance of its catalytic mufflers and catalytic exhaust gas purifiers for a period of one year from the date of shipment. For the purpose of this warranty, the conditioner performance shall be measured on a properly maintained engine that meets its manufacturer's emission specifications or emission certification levels. The emissions shall be measured at a steady-state engine condition and under engine load that is sufficient to raise the exhaust gas temperature at the inlet to the conditioner to at least 300°C unless a different emission test procedure or conditions are specified. Products certified and/or verified by the EPA/California ARB are warranted according to EPA/California ARB warranty requirements. 

Nett® Air-to-Fuel Ratio Controller System (BlueCAT™ 100): The Company guarantees its Digital Air-to-Fuel Controllers against defects and workmanship for a period of twelve months from the date of shipment. The Company also guarantees the oxygen sensor and the modulating solenoid against defects and workmanship for a period of three months from the date of shipment. 

All other Nett® products: The Company warrants its products for twelve months against defect or failure due to workmanship as determined at the Company's sole discretion. 

All products and conditioners showing any of the following signs of improper use or abuse shall not be considered in-warranty failures: 

  • Damage in shipment. 
  • Improper storage, handling, application, or sizing, including any usage contrary to the Company's directions, specifications, and instructions. 
  • Improper installation or failure to properly maintain the conditioner, including holes drilled into the conditioner or welding to the conditioner body, moisture damage, rust or corrosion, and evidence of disassembly or attempted field repair. 
  • Any conditioner that shows thermal damage paint being sprayed into the conditioner, or application of solvents or detergents to the conditioner. 
  • Any conditioner which was exposed to known catalyst poisons. These include, but are not limited to, masking agents such as phosphorus, silicon, and sulfur, heavy metals, and halogenated compounds. 
  • Damage caused by accident, abuse, or negligence. 

Other application-specific sources of non-conformance may also apply, which would render the warranty null and void. The Company reserves the right to make all determinations as to the cause of such defects or failures and to request that the product not be removed from nor altered on the vehicle on which it is installed without a prior physical inspection by the Company. 

Subject to the terms herein, the Company's obligation under this warranty is to repair in part or in whole any failed unit or components thereof provided the same are returned (transportation prepaid) to the Company's nearest plant within the warranty time period. 

The Company denies all liability for costs or damages related to return transportation charge following repair or replacement as aforesaid or for reinstallation costs. No liability for loss or damage of any nature or kind, whether arising out of or from the use of the Nett® product, whether or not defective, is assumed. The Company, its directors, officers, agents, and employees shall not be liable for any incidental, indirect, special or consequential damages, including, but not limited to, time charges, lost profits, or any other losses incurred in connection with the purchase, installation, replacement or repair of Nett® products or any parts thereof, whether in original equipment or installed as a replacement, covered by this warranty or otherwise, and the Company does not authorize any person to assume for the Company any such liability in connection with the products or parts thereof. 

Except as expressly stated herein, any other warranties, terms, or conditions either expressed or implied, statutory or otherwise, including implied warranties of fitness for any particular purpose, intended or otherwise given, are hereby excluded and are null and void. 

Engine Manufacturer Warranty

Some items sold by Nett Technologies may potentially void portions of your engine factory warranty. Nett Technologies accepts no responsibility for compliance with the engine factory warranty.

Procedures for Warranty claims

Nett Technologies is the final authority on determining the eligibility of any and all warranty claims. Nett Technologies reserves the right to improve, modify, and change parts and design as we continually engineer and improve our products.

In the event a problem occurs with a Nett Technologies component or tune, please contact Nett Technologies Customer Service, shop@nettinc.com, or during our normal business hours Monday to Friday, 9:00 am – 5:00 pm EST. When speaking to a customer representative, you will need to have your invoice number on hand. The following steps will then be followed:

  • A Nett Technologies Representative will determine if the product will have to be returned to Nett Technologies for inspection. The customer will be asked to fill the RMA form and specify the reason for the return. The retailer or the customer will ship the component in question back to Nett Technologies. A Return Merchandise Authorization (RMA) number will be given to be placed clearly on the shipping box. Nett Technologies will reject any returned product without an RMA Label attached to the box and RMA# written on the waybill. 
  • Shipments will only be accepted within 14 days of the RMA issue date and are subject to inspection.
  • Products will be returned to Nett® on a prepaid basis. If confirmed that this is a Nett® issue, the shipment charges will be credited.
  • For all international shipments, a customs invoice must be prepared and included in the shipping package. The SAMPLE customs invoice will be provided by Nett Technologies customer service.
  • All international shipments must also include a NAFTA certificate, which will be provided by the Nett Technologies representative along with this instructions package (Please call Nett Technologies for NAFTA information when not available).
  • All materials will be subject to inspection before a credit is issued. If Nett Technologies finds the component to be defective and within the warranty period, Nett Technologies will repair, replace, or issue a credit to the customer at Nett Technologies' discretion. Any repaired or replaced product will be returned to the retailer or customer; freight is the retailer's or customer's responsibility. Please note that no replacement warranty parts can be shipped until the original parts are returned to Nett Technologies for inspection. A restocking fee may apply under certain circumstances.

 

Non-warranty Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at shop@nettinc.com. You will be asked to fill the RMA form and specify the reason for the return. If your return is accepted, we’ll send you a return shipping label, as well as the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Nett Technologies reserves the right to charge a 25% restocking fee on any opened box item. Customers are responsible for return shipping charges. Improperly return shipped items damaged in transit will result in additional charges.

You can always contact us for any return question at shop@nettinc.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale or clearance items.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations 

Orders may not be canceled or suspended, except with the Company's prior written consent. Restocking charges may apply.